REFUND POLICY

REFUND POLICY

The Firm will not refund the amount paid for availing the services i.e. buying of books offered except in the following circumstances:

  1. Wrong product has been delivered;
  2. The product has not been delivered by the specified time and after expiry of 72 hours grace period;
  3. The product delivered to you is of inferior/poor/bad quality.
  4. It is pertinent here to mention that, if in any case the product is found to be of an inferior/poor/bad quality You are expected to inform us in our complaint section of the Website and/or Mobile Application immediately to make a request for a refund/replacement of the product. However the Firm shall determine the quality and if in any case the contents of the product are found to be readable, the User shall not be entitled for any refund/replacement.

    The refunds will be remitted to your accounts/card/wallets within 10 days of authentication and verification.

    You can request a refund on any product except perishable item on the above-mentioned accounts by dropping a message on the Firm website along with other details required. Refund will be initiated once the Firm is satisfied that the product is returned with original packaging and tags (if applicable). In case of any discrepancy with the Order, the User should hand over the package as it is and the bill will be instantly recalculated. However, the User may be allowed to return the product within 24hours of delivery in case of exceptional cases.